Here’s a clear, professional Order & Return Policy for your website, tailored to A1SmoothLife.com.ng LTD and your Lagos/Nigeria market.

Order & Return Policy

At A1SmoothLife.com.ng LTD, we value our customers and aim to make your shopping experience as smooth and satisfying as possible. Please read our Order & Return Policy to understand how we process orders, deliveries, and returns.

1. Placing an Order

• Orders can be placed online via our website or in-store at Trade Fair Complex, Lagos.
• Ensure you provide accurate contact details (phone, address, email) to avoid delays.
• Once your order is placed, you will receive a confirmation message via email.
• Orders are processed within 24–48 hours (excluding Sundays and public holidays).

2. Payment Options

We offer multiple payment methods:

• Online Payment Gateway (coming soon)

3. Delivery & Pickup

• Lagos Deliveries: 1–3 business days.
• Outside Lagos: 3–7 business days (depending on location).
• Pickup Location: Trade Fair Complex, Lagos.

Delivery fees vary based on location and will be communicated before order confirmation.

4. Return & Exchange Policy

We accept returns or exchanges under the following conditions:

• Return Window: Within 3 days of delivery or pickup.
• Product Condition: Item must be unused, unworn, and in its original packaging with tags intact.
• Eligible Reasons for Return:
  • Wrong size or color delivered
  • Wrong product delivered
  • Defective or damaged product

Please Note:

• Fragrances, beauty products, supplements, and jewelry cannot be returned due to hygiene and safety reasons.
• Customers are responsible for return shipping costs unless the return is due to our error.
• Refunds are processed within 5–7 working days after inspection.

5. How to Initiate a Return

• Contact our Customer Care within 3 days of receiving your order via:
  📞 Call/WhatsApp: +234 813 136 9231
  📧 Email: shop@a1smoothlife.com.ng
• Provide your Order Number and a clear description of the issue.
• Our team will guide you through the return or exchange process.

✅ A1SmoothLife.com.ng LTD – Your trusted source for quality fashion, beauty, and lifestyle products in Nigeria.